Orders and questions
Email and contact-form questions are answered by us: where is it, can I change it, it arrived broken.
You stop being the person who chases a courier about someone else's parcel.
What it covers
- Email and contact form answered
- Lost and damaged parcels chased
- Refunds and reships
- The carrier dealt with, not you
- Answered as your roastery, not a ticket number
That is the whole of it. Anything past it is a sprint: scoped on a call and quoted before it starts.
What else we run
Work you hand over and stop thinking about.
- Email marketingTwo lot launches a month and the monthly letter, written in your voice and sent on your calendar.+$150 a month
- Social mediaA month of posts planned ahead and scheduled, from the lots you are roasting anyway.+$150 a month
- Local presenceYour Google Business Profile kept current, posts on it, and every review answered.+$150 a month
- Site and contentLot and origin pages written and put up, and the seasonal changes made, so the site keeps up with the roastery.+$150 a month
- Phone answeredYour number rings us in business hours. We know the account, so an order can be found or a wholesale reorder taken there and then.+$250 a month
- Packing and shippingYour stock sits with our fulfilment partner, they pack and ship it, and we watch every parcel.+$250 a month
See it on your own coffee before you decide.
Built from your current site and menu. No call, no card.