The Coffee OS · Shipping
A paid order becomes a label and a tracking email. You pack.
Shipping on beanpartner is the paperwork between a paid order and a packed box: pick lists, labels, carriers and tracking.
How it works for the customer
Once the label is printed, the customer gets a tracking email with the carrier’s delivery estimate. They don’t have to ask where their coffee is.
If a box goes missing or arrives damaged, they reply to that email and we take it from there. Nobody sends them to a carrier’s claim form.
How it works for you
Paid orders arrive as pick lists grouped by roast batch, so packing follows the roasting. Labels print in one go, with the carrier booked at your rates or ours.
Or keep your stock with our fulfilment partner, who packs and sends it for you. Either way, beanpartner does not touch the bags.
What we run every week
Labels are ready by 7am on pack days.
Claims are filed for boxes that go missing or arrive damaged.
Address problems are caught before a label prints, not after the box comes back.
Every Monday, one line: shipping cost per order.
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beanpartner does not touch the bags. The packing is yours, or our fulfilment partner’s.
Moving your shipping over
We connect the carrier accounts you already use, and the rates you have stay as they are. Without an account, labels go on ours.
It happens during onboarding, before your first pack day on beanpartner.
In which plan
Every plan, from $379 a month + 2% of online sales.
Our fulfilment partner: +$250 a month, or included in Origin.
$1,250 one-off to get you live.
See what it costsQuestions
Which carriers?
The carriers you use now, where they let an account be connected, and the ones on our own account. Tell us who you ship with and we’ll confirm it before onboarding.
Can I use my own account?
Yes. Your carrier account is connected and your rates stay yours. Without one, labels go on our rates.
What about local delivery and pickup?
Both can be offered at checkout. Local deliveries and pickups show on the pick list without a label.
Who pays for a lost box?
We file the claim with the carrier and follow it up. Whether it pays out depends on the carrier and the cover on the label.
How does the fulfilment partner option work?
Your stock sits with our fulfilment partner. Paid orders go to them instead of your pick list, they pack and send, and tracking goes out the same way. Per-parcel costs are quoted on your volumes.
See your shop before you decide anything.
Paste your website. In two working days: your shop on our platform and a launch email for one of your coffees. Like it, we move you across. Don’t, nothing happens.