Services

What you can hand over.

Everything on this page is something you can actually buy, at the price the plan builder charges for it. Some of it is people here doing the work every month, some of it is switched on in your platform, and some of it gets built once.

Run by us

Work you hand over and stop thinking about.

Email marketing

Two lot launches a month and the monthly letter, written in your voice and sent on your calendar.

You stop staring at an empty campaign editor on a Sunday.

  • Two lot launches a month
  • The monthly letter
  • Written from what you are actually roasting
  • One email to approve per lot
  • Opens, clicks and what it sold

+$150 a monthHow it works

Social media

A month of posts planned ahead and scheduled, from the lots you are roasting anyway.

You stop photographing a bag at nine at night because nothing went out this week.

  • A month planned ahead
  • Posts written and scheduled
  • Comments and messages answered
  • One round of changes
  • Shot from your own lots and bags

+$150 a monthHow it works

Local presence

Your Google Business Profile kept current, posts on it, and every review answered.

You stop finding out your hours have been wrong on Google since June.

  • Hours, photos and details kept right
  • Posts on the profile
  • Every review answered
  • The main directories checked
  • What people searched to find you

+$150 a monthHow it works

Site and content

Lot and origin pages written and put up, and the seasonal changes made, so the site keeps up with the roastery.

You stop waiting three weeks for an agency to change a price.

  • Lot and origin pages written
  • Seasonal changes made
  • Prices and copy kept current
  • One round of changes
  • Built on the same platform as the shop

+$150 a monthHow it works

Orders and questions

Email and contact-form questions are answered by us: where is it, can I change it, it arrived broken.

You stop being the person who chases a courier about someone else's parcel.

  • Email and contact form answered
  • Lost and damaged parcels chased
  • Refunds and reships
  • The carrier dealt with, not you
  • Answered as your roastery, not a ticket number

In every planHow it works

Phone answered

Your number rings us in business hours. We know the account, so an order can be found or a wholesale reorder taken there and then.

You stop taking an order with one hand on a hot roaster.

  • Your number, our desk, business hours
  • Up to 60 calls a month
  • Orders found and changed on the call
  • Wholesale reorders taken
  • Anything we cannot settle reaches you with the detail

+$250 a monthHow it works

Packing and shipping

Your stock sits with our fulfilment partner, they pack and ship it, and we watch every parcel.

You stop buying postage labels one at a time.

  • Stock held and counted
  • Orders sent straight to the packers
  • Every parcel watched to delivery
  • Per-parcel costs quoted on your volumes
  • Packing it yourself stays free: pick lists and labels still come to you

+$250 a monthHow it works

Switched on for you

Set up in your platform and kept running.

Your store

Your shop, built on the platform in your brand, sold by lot and roast date and kept current as lots come and go.

You stop editing product pages at eleven at night because a lot sold out.

  • Lot and origin pages
  • Checkout and payments
  • Stock by lot, so you cannot oversell
  • Discounts and gift cards
  • Speed and uptime watched

In every planHow it works

Wholesale ordering

Every cafe, grocer and office account gets its own prices, its own order history and a portal to reorder from.

You stop taking wholesale orders by text and rekeying them into a spreadsheet.

  • Per-account pricing
  • Reorder portal and order history
  • Invoices and payment terms
  • Reorder reminders
  • Accounts set up and kept current

+$300 a monthHow it works

Subscriptions

Recurring bags, charged on roast day, with the lapsed ones chased.

You stop chasing expired cards and pausing holiday orders by hand.

  • Plans and pricing set up
  • Charged on roast day
  • Card retries and chasing
  • Pause, skip and swap
  • Who left, and when

+$80 a monthHow it works

Marketplaces

Listings on Amazon, Walmart, Etsy, Faire, Bol.com and Ankorstore, built and kept current, with orders and stock coming back to the same place as everything else.

You stop keeping the same five bags right in six different places.

  • Listings built and kept current
  • Orders in with everything else
  • Stock counted once
  • No monthly fee: 2% of what sells there
  • Anywhere else scoped before you sign

2% of what sells thereHow it works

Events and ticketing

Cuppings, classes and tastings: seats, tickets, waitlist and the reminders before the day.

You stop running a cupping off a spreadsheet and a group chat.

  • Two events a month set up
  • Tickets and seats
  • Waitlist
  • Reminders before the day
  • Who came, in the same customer record

+$80 a monthHow it works

Newsletter and signups

One list, fed by the shop, the wholesale portal and every event, with the signup forms and the sending handled.

You stop exporting one list to paste it into another.

  • Signup forms on the site
  • One list, fed from everywhere
  • Segments
  • The sending itself
  • Writing it is the email service

+$60 a monthHow it works

Keep your Shopify store

Your shop stays on Shopify. We sync products, stock, orders and customers both ways and run everything else from here.

You stop being told to replatform before anything can get better.

  • Products and stock synced both ways
  • Orders and customers in one place
  • Your Shopify theme left alone
  • Everything else runs on the platform
  • Move across later if you want to

+$99 a monthHow it works

More than one location

Several roasteries, storefronts or markets run side by side, each with its own stock and its own prices.

You stop running the second site as if it belonged to somebody else.

  • Stock per location
  • Prices per market
  • One set of customer records
  • One invoice
  • Reporting by site and together

+$450 a monthHow it works

Built once

Scoped and quoted before anything starts.

Design

Every plan rebuilds your site on the platform. This is what it looks like when it gets there.

You stop recognising your own roastery in a theme eleven other roasters use.

  • Keep what you have, rebuilt properly: included
  • A template in your brand: +$120 a month
  • Designed around your coffee: a sprint
  • Photography directed: a sprint
  • Quoted before anything starts

From $120 a monthHow it works

Moving you across

Products, customers, subscriptions and order history come over from whatever you are on now, and your current store stays live until the new one is right.

You stop being asked to export anything.

  • Products, customers and order history
  • Subscriptions moved, or re-signed where the processor will not hand them over
  • Your old store up until the new one is right
  • Redirects, so search does not lose you
  • You approve once; we do the work

In the onboarding feeHow it works

Three moves, then it runs.

  1. You see it first

    We build a working preview of your store from your current site and menu before you commit to anything.

  2. We move you across

    Products, customers, subscriptions and order history come over. You approve once; we do the work.

  3. Then it runs

    Whatever you ticked runs every month. Each quarter we agree the sprint and what it costs.

Everything else is a sprint.

A fixed-price piece of work, scoped in one call, quoted before it starts, delivered inside the quarter.

The first two bands are the work that runs month to month. A sprint is anything beyond them. It is priced before we begin and billed through the platform on the same invoice, so there is no separate agency bill to reconcile.

Rebrand rollout across store and packagingWholesale price restructureHoliday gifting launch

You pick how much of this we run.

Tick the ones you want us on and the price is on the screen, each one with what it covers written beside it.

RoastBlendOriginBuild your plan →

Four things people check first.

What happens to my current store?

We move it. Products, customers, subscriptions and order history come across, and your existing store stays live until the new one is right. You are not asked to export anything.

How long am I tied in?

You are not. Monthly, with thirty days’ notice and no minimum term. The onboarding fee at the start pays for building the site and moving you across, so there is nothing left to claw back if you go. If you leave you take your store, your data and your customer list with you.

Who actually does the work?

A named account lead, backed by the people who built the platform. Not a ticket queue, and not a different person each month.

What if I need something that is not on this page?

That is a sprint. We scope it, quote a fixed price before starting, and it appears on the same invoice as everything else.

See it before you decide.

Built from your current site and menu. No call, no card.